Shipping Policy
What to expect once you place an order with Zeplabs.
Where we ship
We currently ship within the United States only.
Processing time
Paid orders are shipped within one business day (Monday–Friday). Orders placed on a weekend or holiday ship the next business day.
Shipping options and cost
Standard shipping is free on every order. Express shipping, a faster carrier service, is available at checkout for a flat $12.00. The shipping option you choose and its cost are shown before you pay.
Tracking
Once your shipping label is created, we email you a tracking number so you can follow your package. You can also see your order status in your account.
Delivery times
Delivery time depends on the carrier and your location. Delivery estimates are not guarantees, and carrier delays or other circumstances outside our control can affect arrival.
Address accuracy
Please check your shipping address carefully at checkout. We can't redirect a package after the label has been created, and packages returned because of an incorrect address may require a reshipping fee.
Damaged, missing or incorrect items
If your order arrives damaged, is missing items, or isn't what you ordered, email support@zeplabs.co with your order number and photos as soon as possible. See our Returns & Refunds page for how we resolve these.