Returns & Refunds
How we handle returns and problems with an order. This page summarizes the Returns, Refunds and Order Issues section of our Terms of Service.
Unopened, unused products
Unopened, unused products in their original sealed packaging may be returned within 30 days of delivery for a refund. To start a return, email support@zeplabs.co with your order number and we will email you a prepaid return label at no cost to you.
Opened or used products
Because these are research materials, opened, used, or tampered-with products can't be returned.
Damaged, missing or incorrect items
If your order arrives damaged, has an item missing, or contains the wrong item, email support@zeplabs.co as soon as possible with your order number and clear photos of the item and the packaging. We will replace the item or refund you, whichever you prefer.
Orders we cancel
If we cancel an order before it ships, any payment collected is refunded.
How refunds are issued
Refunds go back to your original payment method. Your bank or card issuer may take several business days to show the credit.
Questions
Contact support@zeplabs.co, Monday–Friday, 9:00 AM–5:00 PM EST.