Frequently asked questions
Answers to common questions about ordering, account approval, shipping, storage, and our Certificates of Analysis. For details not covered here, see our Terms of Service and Research Use Policy, or contact us.
Zeplabs supplies premium research materials and laboratory accessories for qualified research professionals. All research materials are independently tested and sold exclusively for laboratory, analytical, and research purposes.
No. Research materials sold by Zeplabs are intended exclusively for laboratory, analytical, and research purposes. They are not intended for human or veterinary use, consumption, administration, diagnosis, treatment, prevention, or cure of any disease or medical condition. See our Research Use Policy for full details.
Yes. You must be at least 21 years of age to access restricted portions of this website or purchase research materials.
Yes. Certain products, pricing, and purchasing functionality require a registered and approved account. Submitting a registration does not guarantee approval; accounts are reviewed to confirm eligibility.
Most account reviews are completed within a few business days. If you haven't heard back or have questions about your registration, contact us at support@zeplabs.co.
Research materials are supplied as labeled, lyophilized powder in sealed glass vials with secure, protective packaging designed to help maintain sample integrity during transit. Orders are processed and shipped from within the United States.
Storage requirements can vary by product, so always follow the conditions listed on the individual product label or Certificate of Analysis. For general best practices, see our Storage Guide and Handling Guide.
Yes. Every production batch undergoes independent laboratory analysis to verify purity and consistency. Batch-specific Certificates of Analysis are available on our Certificates of Analysis page.
Visit our Certificates of Analysis page and select the product you're looking for. If a certificate you need isn't listed yet, contact us at support@zeplabs.co.
Accepted payment methods are shown at checkout. Payments are processed securely by our payment processor; Zeplabs does not store your full payment card details.
Contact us as soon as possible at support@zeplabs.co. We'll do our best to accommodate changes or cancellations before an order ships, though we can't guarantee changes once an order has entered fulfillment.
Contact us at support@zeplabs.co with your order number and a description of the issue. Damaged shipments, missing items, and other order issues are handled according to our return and refund policies in effect at the time of purchase.
Reach our support team at support@zeplabs.co, Monday–Friday, 9:00 AM–5:00 PM EST.