Privacy Policy
Zeplabs ("Zeplabs," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect through zeplabs.co, how we use it, and the choices you have. By accessing or using this website, you agree to the practices described here.
Effective Date: September 3, 2026
1. Information We Collect
Account and order information. When you register for an account, request access, or place an order, we collect information such as your name, email address, shipping address, billing address, and phone number.
Payment information. Payments are processed by third-party payment processors. We do not store full payment card numbers on our servers; payment details are handled directly by our payment processor in accordance with their own privacy and security practices.
Communications. If you contact us by email or through the website, we collect the information you provide in that communication.
Automatically collected information. Like most websites, we automatically collect certain information when you visit, including your IP address, browser type, device information, pages viewed, and referring URLs, typically through cookies and similar technologies.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill orders, including shipping and order-related communications
- Create and manage accounts, including reviewing account registration requests
- Verify age and eligibility requirements described in our Terms of Service and Research Use Policy
- Respond to customer service inquiries
- Maintain records required for business, tax, and legal purposes
- Improve and secure our website
- Detect and prevent fraud or misuse
3. Cookies
We use cookies and similar technologies to operate the website, remember your cart and preferences, and understand how visitors use our site. You can control cookies through your browser settings; disabling cookies may affect the functionality of the website, including checkout.
4. How We Share Information
We share information only as necessary to operate our business, including with:
- Payment processors, to complete transactions
- Shipping carriers, to deliver orders
- Website hosting, IT, and platform service providers who support our operations
- Professional advisors and authorities, where required to comply with the law or protect our legal rights
5. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this Policy, including maintaining order and account records, complying with legal and tax obligations, resolving disputes, and enforcing our agreements.
6. Your Choices and Rights
Depending on your location, you may have the right to request access to, correction of, or deletion of your personal information, or to object to or restrict certain processing. To make a request, contact us using the information below. We will respond in accordance with applicable law.
7. Data Security
We use reasonable administrative and technical safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Age Restriction
This website and our products are intended for qualified research professionals who are at least 21 years of age. We do not knowingly collect personal information from anyone under 21.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. Continued use of the website after an update constitutes acceptance of the revised Policy.
10. Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us at support@zeplabs.co.
We do not sell your personal information to third parties.